These terms are a contract between you and Pocket Canopy Pty Ltd of Launceston TAS, Australia (we, us) for your use of the Pat Pet Core mobile app, the websites at patpetcore.com and its subdomains, the web platform, and the partner tools (together, the Services). By creating an account or using the Services you agree to these terms, the privacy policy, the subscription terms, the community guidelines and the medical disclaimer.
1. Eligibility and accounts
You must be at least 16 to create an account and at least 18 to purchase a subscription, redeem a code on behalf of an organisation, or publish a listing. You are responsible for keeping your sign-in details secure and for activity under your account. One person may own one household and join up to five others.
2. Your content
You keep ownership of everything you add to the Services: records, photos, documents, notes and messages (Your Content). You grant us a worldwide, non-exclusive, royalty-free licence to store, copy, transmit, back up and display Your Content solely to provide the Services to you, your household, and the people and organisations you authorise, and to comply with the law. The licence ends when you delete the content or your account, except for copies in backups (rotated within 30 days) and content you shared into another person’s household, which stays with that household with your name removed.
You confirm you have the right to upload Your Content and that it does not infringe anyone’s rights or contain anything unlawful.
3. Households, sharing and partners
When you invite someone to your household, they can see and, depending on the permissions you set, add or edit records for the pets you choose. You are responsible for who you invite. When you share a public page, care card, buyer page or record link, the person with the link can see the fields you selected until you revoke it. Partner organisations (clinics, breeders, rescues) can only send updates that you review and accept; they cannot change your records directly.
4. Acceptable use
You must not use the Services to break the law, harm animals or people, harass or defraud anyone, publish another person’s private information, sell or advertise animals in breach of the laws that apply to you, scrape or overload the Services, attempt to access data you are not authorised to see, or reverse-engineer the app except where the law allows. The community guidelines form part of these terms.
5. Subscriptions, codes and the Safety Net
Subscriptions, free trials, founder pricing, cancellation and refunds are described in the subscription terms. Codes are personal, work once and may expire; we may cancel codes obtained or used fraudulently. When a plan ends you keep the Safety Net: read-only access to your records, export, emergency information, the vet directory, lost & found and your basic QR tag.
6. Public pages and lost & found
Public pages are provided so that finders, sitters and buyers can see information you chose to share. They are not indexed by search engines and can be revoked at any time. We are not responsible for what a finder does with the information you chose to publish. Never publish your home address or phone number on a public page; use the messaging relay.
7. Not veterinary advice
The Services organise information you enter and show general reference content. They do not diagnose, treat or prevent any condition and are not a substitute for a veterinarian. If you are worried about an animal, contact a vet. See the medical disclaimer.
8. Availability and changes
We aim for the Services to be available at all times but they may be interrupted for maintenance, updates or events outside our control. The app works offline and syncs when connected. We may change or discontinue features; if we discontinue the Services we will give you at least 60 days’ notice and the ability to export Your Content.
9. Intellectual property
The Services, including the app, website, designs, characters, logos and health-reference content, are owned by us or our licensors and protected by copyright and trademark law. We grant you a personal, non-transferable, non-exclusive licence to use the app on devices you own or control, subject to these terms and the app store’s usage rules. Open-source components are listed on the licences page.
10. Consumer guarantees and liability
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law and similar laws in New Zealand, the United Kingdom and elsewhere. Nothing in these terms excludes, restricts or modifies those guarantees.
To the extent permitted by law, and except for liability that cannot be excluded: we are not liable for indirect or consequential loss; our total liability to you for any claim arising from the Services in any 12-month period is limited to the amount you paid us in that period (or A$100 if you paid nothing); and for goods or services not ordinarily acquired for personal, domestic or household use our liability is limited to resupplying the services or paying the cost of resupply.
You are responsible for decisions you make about an animal’s care. Reminders can be missed if a device is off, offline or has notifications disabled.
11. Suspension and termination
You can delete your account at any time from Settings or via the account deletion page. We may suspend or terminate accounts that breach these terms, the community guidelines or the law, or that create risk for us, other users or animals. Where practical we will give you notice and an opportunity to export Your Content.
12. Apple and Google
If you downloaded the app from the App Store: these terms are between you and us, not Apple; Apple has no obligation to provide maintenance or support; Apple is not responsible for any product warranty, product claims, or intellectual-property claims; Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them; and you must comply with applicable third-party terms when using the app. If you downloaded from Google Play, Google’s terms of service also apply to the download.
13. Changes to these terms
We may update these terms. For material changes we will give at least 30 days’ notice in the app or by email. If you do not agree, you can stop using the Services and delete your account; your rights under the subscription terms are unaffected.
14. Governing law
These terms are governed by the laws of Tasmania, Australia, and you submit to the non-exclusive jurisdiction of its courts. If you are a consumer in New Zealand, the United Kingdom or another jurisdiction, you keep the protections of the mandatory consumer laws of that jurisdiction.
15. Contact
Pocket Canopy Pty Ltd — legal@patpetcore.com — support@patpetcore.com — Launceston TAS, Australia.
查詢
Pocket Canopy Pty Ltd · privacy@patpetcore.com · support@patpetcore.com