These terms are part of the terms of service. Subscriptions are sold by Pocket Canopy Pty Ltd and, where you buy through an app store, by Apple or Google as the merchant.
1. Plans
| Plan | Includes | Availability |
|---|---|---|
| Household | Up to 10 pets, up to 6 people, unlimited daily records, reminders, vaccines and parasite control, documents (1 GB), QR tag, lost mode, care cards, Life Story, weekly summary and vet brief PDF | Available at launch |
| Breeder | Everything in Household plus up to 30 pets, 10 people, 5 litters, buyer pages, handover, documents (5 GB), gift codes | 2027 |
| Kennel | Everything in Breeder plus up to 100 pets, 30 people, unlimited litters, documents (20 GB), priority support | 2027 |
Limits are enforced by the server. Memorial and archived pets do not count towards pet limits.
2. Prices
Prices are shown in the store or on the pricing page in your local currency and, in Australia, include GST. Store prices may differ slightly from web prices because of currency rounding. The price you see at purchase is the price you pay for each renewal until we change it (see section 7).
Founder price. The Household yearly plan launches at A$49.99. Anyone subscribed to the yearly plan before 28 February 2027 keeps A$49.99 per year for as long as their subscription stays active without lapsing. From 1 March 2027 the yearly price for new subscribers is A$59.99.
3. Free trial
Each plan includes a 30-day free trial on both monthly and yearly billing (Apple presents this as “1 month”). One trial per person per store account. The trial starts when you subscribe in the app, not when you install it. If you do not cancel at least 24 hours before the trial ends, the store charges the plan price and your subscription begins. Opening an account or joining a household does not start a trial by itself.
Around day 23 of a trial we send a reminder that it is ending and what you will be charged.
4. Auto-renewal
Subscriptions renew automatically at the end of each billing period (monthly or yearly) at the then-current price for your subscription unless you cancel at least 24 hours before renewal. Apple and Google send their own renewal notices; for web subscriptions we email you before each yearly renewal and before the end of any trial.
5. How to cancel
- App Store: Settings → your name → Subscriptions → Pat Pet Core → Cancel. Or in the app: Subscription → Manage.
- Google Play: Play Store → profile → Payments & subscriptions → Subscriptions → Pat Pet Core → Cancel.
- Web (from 2027): app.patpetcore.com → Subscription → Manage billing → Cancel.
Cancelling stops future charges. You keep access until the end of the period you already paid for. Deleting your account does not cancel a store subscription; cancel first.
6. Refunds
Australian Consumer Law guarantees apply to every purchase and nothing here limits them. In addition:
- App Store purchases are refunded by Apple under Apple’s policies. Request one at reportaproblem.apple.com. We cannot refund App Store purchases ourselves.
- Google Play purchases are refunded by Google under Google Play’s policies, or by us for eligible requests within 48 hours of purchase through support@patpetcore.com.
- Web purchases (from 2027): full refund on request within 14 days of starting a new subscription (this is your cancellation right under the UK Consumer Contracts Regulations where they apply; by starting the subscription immediately you agree we begin providing the service during the 14 days, and a refund may be reduced pro rata for the days used if you ask us to). After 14 days, yearly plans can be refunded pro rata for unused whole months at our discretion.
- Gift, referral and partner codes have no cash value and are not refundable.
7. Price changes
If we change a price we will give you at least 30 days’ notice in the app and by email. In the App Store and on Google Play, price increases above the thresholds set by Apple or Google require your consent before they apply. Existing subscribers may keep their current price where we say so (as with the founder price).
8. Household sharing
The household owner subscribes. People who join with an invite code (up to the plan’s limit) inherit the owner’s plan and do not need their own subscription. If the owner’s plan ends, everyone in the household drops to the Safety Net together; nobody is removed and nothing is deleted. A person can only pay for the household they own. Apple Family Sharing and multi-seat group purchasing are not used; household sharing works through invite codes.
9. When a plan ends (the Safety Net)
When a trial or subscription ends, or a payment fails after any grace period the store provides:
- your records, photos, documents and household stay exactly as they are and remain readable and exportable;
- emergency information, the vet directory, lost & found and your basic QR tag keep working;
- adding new daily records, marking reminders done, logging medication doses, adding vaccine or parasite entries and uploading new documents require an active plan again. The server applies this rule the same way in the app, on the web and in partner tools.
Anything you tried to add while offline is kept as a draft on your device to retry after resubscribing or to export.
10. Codes
Gift, referral, promotional, founder and partner codes are redeemed at patpetcore.com/redeem and applied by our server. Codes cannot be entered inside the app. Each code works once, may expire, and is tied to the account that redeems it. Codes issued by a partner organisation stop working if that partner’s account is suspended. Store offer codes (issued by Apple or Google) are redeemed in the relevant store under that store’s rules.
11. Contact
Billing questions: support@patpetcore.com. Please include the email address of your account and, for store purchases, the order ID from your receipt.
查詢
Pocket Canopy Pty Ltd · privacy@patpetcore.com · support@patpetcore.com